$35M in revenue, with 150 unionized employees that develop and market commercial rubber and screens for the energy marketplace. Weir Minerals North America is part of a group within Weir Group LLC, with $50B in revenue along with 50,000 employees manufacturing and supporting the Energy Field.

Distribution and Warehouse Manager   2012 – 2015

Oversaw the Shipping, Receiving and Warehouse Group with 8 Employees on multiple shifts.

Managed Union Contract for Shipping, Receiving and Warehouse employees

Responsible for multiple warehouses and transportation in SLC area

Interaction with Engineering and Customer Service on a daily basis

§    Increased on-time delivery from 90% to 95% by managing employees time and production in the group

§    Increased Customer Service Levels in the group by communication and training with all internal departments

§    Worked with the Inventory Team on daily cycle counts and a yearly physical inventory

§    Team Member of the Safety Committee which drove improvement year over year

ONYX GRAPHICS, INC – Midvale, UT

$10M in revenue, 50-employee global company that develops and markets commercial printing software and solutions for the wide format digital color printing marketplace. Part of the Display Graphics Systems Business Unit of Océ, now a group within Canon, Inc., a $42.2B (¥3.6T) 197,000 employee manufacturer of imaging and optical products.

Technical Support and Operations Manager   2009 – 2012

Oversaw the Technical Support Group with 8 Employees on multiple shifts.

Customer Experience using Stats and Phone Monitoring

Responsible for Phone System and CRM Database

Interaction with Engineering on Customer Escalations and Bug Fixes      

§    Increased Software Upgrades by helping develop a Service Agreement Plan for Customers from $1.8 million to $2.3 million per year

§    Increased Customer Satisfaction level to 90% from 60% by empowering the employee to see things through to the end

§    Increased the First Call Resolution from 60% to 85% and Email from 35% to 60%

§    Increased Engineering output by 30% using data and customer communication.  Bring the right groups together to make the decision’s and holding them accountable each week

§    Implemented a Global Technical Support staff to handle Asia, EMEA, Latin America and US customers

§    Implemented a Pay for Support plan which covered our Technical Support Group Expenses to just over 50% of budget

Operations Manager                   2006 – 2011

Oversaw all aspects of the Operation which included Production, Customer Service, Call Center, Shipping and Receiving and Building Facilities.  Managed 6 Employees on multiple shifts. Inbound Call Center generated for the company $40K in Sales each month. Oversaw all Tradeshows and Company Events.  This would also included Open Houses, Dealer Roundtables and Special Guest.  Would included Travel and setup for the events.   

§    Setup an Outbound Call Center to generate Revenue from Leads and Tradeshows

§    Holding inventory levels of less than $100K per month with 4 different products being shipped daily

§    Implemented SAP and Salesforce into the Order Entry Group which allowed us to generate $35k per day in orders and shipped to the customer the same day

§    Maintained a 99% order accuracy rate by implanting audits, customer surveys, reports and along with a QA process in Shipping

§    Reduced Shipping and Transportation cost from $90k to $9k by changing from a Expense to a Revenue generator and still keeping the Customer Experience a positive one

Shipping and Receiving Manager                 2004 – 2006

Oversaw all aspects of Shipping of Software and the distribution to customers.

§    Reduced inventory by $25k while increasing warehouse space for finished product

§    Implemented cost reductions by adding Shipping System, workflow and QA process

KARMAN KITCHENS – Murray, UT

Cabinetry by Karman has been in business for over 50 years.  Karman is leader in manufacturing fine kitchen and bath furniture.  With Sales of $15 million per year and over 100 employees Karman has been able to maintain a Positive Customer Experience

Transportation and Distribution Manager   2002 – 2004

Oversaw all aspects of Shipping of kitchen cabinets and the distribution to customers.  Managed 2 shifts with 5 dock workers and 2 office staff members.

§    Implemented a Trucking Program that saved the company over $100k per year

§    Increased on time deliveries by 75% using a single trucking carrier

EVANS AND SUTHERLAND – Salt Lake City, UT

Evans & Sutherland is the world’s first computer graphics company and has developed and advanced computer graphics technology for almost for decades.  Focusing primarily on digital planetariums and digital cinemas worldwide.  With sales of over $50 million per year has been able to maintain a Positive Customer Experience

Inventory Control and Store Room Manager   1999 – 2002

Cycle Counting Audit’s, Offsite Parts Warehouse.  Weekly Management Meetings and projects.  Managed 10 fulltime store employee’s and 1 Warehouse Employee

§    Implemented a Parts Carousal to handled over ten thousand parts

§    Increased cycle counting accuracy by 30% using audits and detail reporting

Transportation and Distribution Manager   1993 – 2002

Overseen all Global shipments.  Managed and Outsourced to a 3rd Party Logistics Company.  Managed 5 Fulltime Employees and 1 3rd party Logistic Employee.  Managed offsite Warehousing and Delivery Fleet

·               Outsourced Transportation and Warehousing to a 3^rd party which saved the company over $500k per year

·               Increased on time deliveries and customer satisfaction by 50% by consolidating 10 shipping  carriers to 3 carriers

·               Served as a critical part of the Oracle Implementation team and ISO 9001 Teams

Shipping and Receiving Specialist                  1987 – 1993

Domestic and International Shipping.  Deliveries and pickups from local vendors

·  Maintained a fleet of vehicles for the company.  Regular maintain and reporting of mileage to supervisor on a monthly base

Education

Salt Lake Community College, Salt Lake City, UT

References

Available upon request